Posted by: Kris | January 8, 2009

My Facebook Account Has Been Hacked . . . Updated!

I wanted to put a warning out in case the idiot who hacked into my facebook account tries to contact my friends and family looking for money.  Apparently this is a pretty common problem with facebook.

Someone was able to guess my password, that what I get for using something so easy . . . .lesson learned and deleted by registered email addresses and replaced it with kris_kovacs@verizonmail.com.  I of course do not own that email address, I know amazing since I have so many but not that one.

If you should be contacted by someone using that email account please tell them to go to hell.

I’ve contacted Facebook, who so far has not been real helpful.  This take over fits a pattern of others yet they seem very slow to act.  Not really happy with their customer support so far.  We’ll see what they do.

I’ll let you know when this pimple is popped!

Update 1/10/2009:   So far had have heard more from my “rich dead uncle” in Nigeria than from Facebook.  I have to admit I’m really disappointed by their complete lack of communication.  I don’t need it fixed right away I just want to be sure they’ve gotten my message, any of the 6 I’ve sent.  This never happened to my MySpace account.  In fact this little incident has given me the chance to revisit their site, as I have discovered an appearent need to use social networks.  Their new profile 2.0 tool is really very cool.  Maybe even BETTER than facebook, but that is probably just the dissatisfied Facebook user talking.

I was successful in having the verizonmail account shut down by Mail.com . . . .they own the services that verizonmail runs on.

Update 1/11/2009: Believe it or not I have found yet another possible form to complete on facebooks help page.  This one looks promising.  We’ll see what happens.

Update 2/3/2009 - I’m losing hope that this will ever be resolved.  I’m leaning toward creating a new account, despite the Facebook team’s recommendation.  This customer service has been awful!

Update 2/4/2009 – I got an email from Clint at Facebook.  They have closed the account and I need to write an email from my original login email address, so I forwarded the message to my yahoo account and I’m writing him back . . . .cross your fingers it looks like were are coming to the end of this craziness.  I also included a picture which he can use to identify me against my profile picture, my kids against those in the albums, and my wife to her profile account.  I know you’ll want to see it to so here you go!

disney2009-146
Update 2/4/2009 – Haven’t heard back from Clint but saw this on MSNBC today.  Appearently this is happened to alot of people.

UPDATE 2/24/2009 – Setup a New Facebook Page.  It took almost 6 weeks for them to get back to me.  They did finally reopen by account but I had gotten so frustrated I has created a new account.  So I went through my old profile, added all of my friends to my new profile and deleted the old one.  YOU SHOULD DOO THE SAME!


Responses

  1. Pinged Facebook again for the 4th time.

    From their website:

    Nigerian or 419 Scams

    Be wary of messages from friends or strangers who claim to be stranded somewhere and are asking for money. This is a common scam used across the Internet, but it’s easy to avoid. If it’s a friend who’s contacted you, chances are the person’s account has been compromised, and you should let him/her know. If it’s a stranger, report the message to Facebook immediately, and we’ll take appropriate action.

  2. I just discovered your blog by searching for a solution to an issue with my OWN facebook hacking episode. My password and email were also changed to a verizonmail.com account and the perpetrator has even had the gall to instant message my friends asking for money to be wired to London to help me buy a plane ticket since I had been robbed.

    Have you had any luck contacting Facebook or having your issue resolved? I’ve noticed after several hours of searching that this specific attack has really ramped up since January 1 of this year.

  3. I still have heard nothing from Facebook. I’ve gone 10 days right now. Let me know if you have any success addressing this problem.

  4. Today is day 10 for me as well. One week ago I was emailed by Facebook and asked to answer my secret question. After doing so, however, I haven’t heard a thing. Any luck for you?

  5. Approching day twenty. Will fillout another form and wait. It certainly seems like Facebook needs a better way of unlocking accounts.

  6. Was your profile taken offline? Did Facebook ever email you asking you to answer your secret question? I’ve emailed them countless times…I’ve read for some people it only took them 48 hours to get their profile back….for others it took weeks.

  7. My profile was never taken offline. It continues to be online. I was able to get mail.com to close the email account but can’t get Facebook to answer a single email.

  8. Kris, Do you use the same email/password on Twitter as you do on FB? It seems to be a common link, and it looks like the breach comes from Twitter’s end…

  9. I had the same password, which has now been changed . . . Thanks. But my email address was different. Still waiting to hear anything from Facebook.

  10. [...] same email/password on Twitter & Facebook have been affected.  It looks like someone has a list of Twitter login info, and is using that information to hack into Facebook.  No official confirmation or denial on [...]

  11. hi its megan and someone has hacked my facebook :(

  12. Just happened to me today. My question is how did they get my password? Guessing or do I have to worry about a Trojan on one of my computers? The knucklehead contacted my brother in law’s brother for money who in turn called my brother in law who was having dinner with me at the time. We knew I had gotten hacked, so we immediately changed the password to the account from our iphone. Hopefully that prevented him from changing the email account information.

  13. hi, mine too was hacked just this week and im wondering if you kriscovac could send me the link for the page on facebook that you filled out and got a reply too…
    my problem is that the hacker has gotten into my email and my facebook accounts, changed all the passwords and detail, as ive tried every possible way to get into it with no luck.
    please help im desperate for facebook to either cancel my profile or re issue me with a new password…
    any info would really help.thanks!

  14. Here is the page I used to report my account was hacked:

    http://www.facebook.com/help/contact.php?show_form=account_compromised

  15. my facebook id has been hacked (kiswa_3@hotmail.com) kindly help..

  16. facebook are so unhelpful my account has been hacked for 2 weeks now and still they do nothing . can someone help me please

  17. My facebook and Yahoo e-mail also got hacked.
    I also had a verizonmail inserted in my e-mail alternate.
    Have you contacted Verizonmail ?
    Did they do anything ?
    They should have the name of the owner on file as it is a paid site.

  18. My facebook account has been hacked again. Please Help! my email: viphardstyle@yahoo.com

  19. I have also been hacked in my Facebook and hotmail account. Any help is greatly appreciated.

    Email: julianserrano32@hotmail.com

  20. Hi I think my account got hacked too 3 days ago and up to now I haven’t received any feedback from facebook after sending them a bunch of emails from different email addresses. I’m starting to lose hope. By the way how did you find out that your login email has been changed? I think mine has been changed too because my friends told me that they have been messaging me and I opened the email that I used for my facebook and I haven’t received updates that usually pops out when an activity happens in your facebook account. Please advice, thanks.

  21. Cool site, love the info.

  22. hello i sent the message above you range me up this morning but i dont want to spend 15 pound you said it was free please help me im not bothered about my facebook im just bothered about getting my coins back 3.3million coins alltogether for yoville please contact me on 01492 513895 or send me an email to lukelukeb@hotmail.co.uk i just need my coins back real real bad please i worked so hard to get them after 2 years

  23. Well, seems to to have happened to me too.

    Thank you for your blog, given me some hope that i’ll eventually get it back…. even if its nearly 3 months.

    I don’t know if mine was changed to verizon mail… as I live in the UK but can I ask one question?

    When you discovered you had been hacked, did facebook repeatedly tell you ‘invalid email’ and occasionally get an email telling you ‘to join’ facebook?

  24. My alohadude21@hotmail.com and facebook have been haceked yesterday! I been struggling to contact the serve to fix this problem! My friend’s pc crashed then the hacker got into mine Internet GRR
    They got back to me but not with enough information! I am keep bugging them and hopefully to get some information back …….. I want both back!!!!

  25. yea this site is rubbish why do we have to pay you to help us im the one who payed £600 on coins for 420000 coins on yoville i shouldnt be paying you


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